Privacy Policy

Cancellation Policy

Your appointments are very important to me. They are reserved especially for you. I understand that sometimes schedule adjustments are necessary, therefore, I have a strict 24 hour advance cancel and rescheduling policy. Please understand that when you forget, cancel or change your appointment without giving adequate notice, I miss the opportunity to fill that appointment and income for that time. To remain fair to my clients, I allow for cancellations and reschedules with appropriate notice.

The time and date of your appointment can be managed through phone call or text (you must receive a return confirmation from me before being considered canceled/rescheduled) or online through my website. When canceling or rescheduling via phone or text, I will confirm your cancellation or reschedule your existing appointment. Cancellation and rescheduling can also be done directly via our online booking system up to 24 hours prior to your scheduled service.

A $35  deposit is required for facial services that are 1 hour or longer in order to reserve and appointment time. The deposit will be credited toward the service fees on the day of your appointment. If you fail to cancel/reschedule your appointment within the 24 hour window you will forfeit your deposit. If the appointment is canceled within the time frame the full amount of service(s) (less any service fee) will be refunded immediately (though some banks/credit card companies take up to three days to process). Emergency absences will be considered on an individual basis.

A credit card is required on file for all future services in order to reserve an appointment time. By placing your credit card on file with Wax Queen and Skin, you are agreeing that your card will be charged immediately for any and all fees associated with booking an appointment. This includes, but is not limited to: fees for services, cancellations, no shows, refusal of booked services at time of appointment, and retail products.

Cancellation or reschedules with less than a 24-hour notice, you will automatically be charged the cancellation fee of 50% of total cost of canceled services.No-shows (no call or notice) will be charged the full amount for the service(s) and you will be required to pay for any future appointments in full, prior to your scheduled appointment. Your appointment will be canceled if you booked without prepay/card on file.

If you schedule multiple services and cancel/reschedule any of them without the 24 hour notice, you will be charged 50% of the total cost of canceled services.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no charges will apply.

LATE ARRIVALS: If you are more than 5 minutes late for your 15 minute service or 10 minutes late for your 30-45 minute service, your session will be canceled in order to accommodate others whose appointments follow yours. If you have a service scheduled for 1 hour or more, as a courtesy I may shorten your session but full price of service will be charged.. If you are a new client, please be sure to arrive at least 5-10 minutes prior to your appointment to allow yourself time to fill out any paperwork needed.

CONFIRMATION: As a courtesy, you will receive confirmation email and/or text messaging immediately after booking. Also, your appointments will be confirmed electronically 48 hours before your scheduled appointment by email and/or text messaging from my online appointment scheduling software.

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from me two days before is not sufficient reason to miss an appointment.

MUST BE 18 YEARS OF AGE OR OLDER: I require anyone under the age of 18 to have a parent or legal guardian present in the room and to sign a consent form for ANY and ALL services performed. A photo ID may be required at time of service to confirm age.

CHILDREN/KIDS/SPOUSES/FRIENDS: This office is a quiet, unsupervised environment that is NOT appropriate for children and is a potential liability risk. Although I love children, PLEASE DO NOT bring them with you, as they will not be allowed in the treatment room. A client that is scheduled for a service that arrives with children will be asked to reschedule and will lose their deposit. To provide optimal services, only the client and esthetician are allowed in the treatment room during the appointment.

Gift Certificates cannot be returned or redeemed as cash. Gift Certificates MUST be mentioned when making appointments and present at time of service. A 24 hour cancellation notice is required. If you fail to cancel/reschedule your appointment within the 24 hour window the 50% cancelation fee will be deducted from the value of your gift certificate. If you no-show for your appointment the amount of your certificate will be voided.

DISCOUNTS AND PROMOTIONS: Specials cannot be used in combination with any other offers or promotions.

RETAIL PRODUCTS: There are no refunds or exchanges on any retail products. ALL SALES ARE FINAL.

PAYMENT TYPES: I accept Cash, Debit, and ALL Major Credit Cards. No personal checks will be accepted. All prices are subject to change without notice.